What We Do

What Problem Do We Solve?

Your employees are one of your biggest and most unpredictable investments. Performance among employees varies significantly, promising employees miss expectations, training seems to evaporate, costly incentive and engagement strategies falter, turnover creates large recruiting and interim staffing costs, employees are dissatisfied and, in the end, company results suffer.

To combat performance shortcomings, companies invest heavily in solutions like process engineering, compensation programs, training and incentive programs. Investment often focuses on upper management with the expectation that benefits will trickle down to line and field employees. As a result, messages are typically diluted by the time they reach the employees who will actually make the day-to-day difference and investments fail to provide promised results.

Until today.

How Do We Solve Performance Problems?

Companies that effectively manage their workforces’ performance consistently surpass their competitors. They are more likely to retain customers, achieve operating objectives and deliver superior returns to shareholders. At the heart of these results are employees who demonstrate exceptional results and a high degree of loyalty.

We help our customers effectively manage their workforces to achieve superior results. Our value proposition is straightforward: we increase revenue and decrease costs by turning workforces into highly productive, flexible assets. We do this through solutions that:

• Translate our customers’ strategies into clear behavior-based employee performance programs at every level of the organization
• Effectively communicate those programs to employees
• Track individual employee performance at the behavior level
• Quantify behavior-level performance for use in scorecards and points programs
• Report on participant results and the impact on company performance
• Link points to customized programs that reinforce, recognize and reward employees on a near-real time basis
• Provide support tools that help companies achieve their performance programs quickly and with a high degree of certainty. For example, customers can use our electronic quizzes to test employees’ retention from education programs and then enroll those employees in performance programs that ensure that learning is converted into practice.

Our flexible approach lets our customers choose whether to undertake an enterprise-wide transformation or start with a pilot to test solution benefits and then expand throughout the company. Whether they seek performance improvements for sales forces, customer service personnel, call center agents, technical or professional personnel or other employee groups, our solutions can drive impressive results.

We bring a wide range of experience that ensures that customers’ workforces can successfully implement corporate and business unit strategies, mergers and acquisitions, process reengineering and other performance-driven programs. As a result, we can quickly understand and focus on our customers’ specific needs and create performance solutions that are quickly adopted and supported by employees.

What Benefits Do Our Customers Achieve?

PerformInsight delivers returns on two levels:

• Short-term: Our customers quickly realize returns by automating manual processes and tying fragmented company functions such as work design, performance tracking and reporting, performance improvement, coaching and recognition and reward programs into one systematized solution.
• Long-term: Our customers realize continuous benefits from new performance programs that they develop to help their workforces sell, serve, implement, manufacture, comply and otherwise excel at their jobs.

In the end, employees learn more quickly, advance through performance competencies faster and are more satisfied with their work situation and career prospects. Employers enjoy the returns from improved performance, reduced turnover and the ability to hire from and quickly align an expanded labor pool.

Click here for more information on the basis of behavior-based performance management.